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Contact Us

Main Office and Mailing Address

Please note the following:

Donation drop-offs are currently by appointment only. Please email [email protected] to arrange a drop-off time. Our staff will respond within 1-2 business days.
Our office is closed during statutory holidays. For support during office closures, please contact our 24 Hour Support Line (number listed below).

We accept mailings to our office address below:

Sexual Assault Support Centre of Waterloo Region
300 -151 Frederick St., Kitchener, ON N2H 2M2

24 Hour Support Line: 519.741.8633
Office: 519.571.0121
If leaving a voicemail, please note that our call back will show as "Anonymous" or "No Caller ID". Please let us know if it is safe to leave a voicemail on your line.
Fax: 519.571.0522
Email: [email protected]

Feedback and Complaints

We understand that concerns may arise from time to time; your feedback is important to us.

For any service-related issues, please feel free to reach out to Lyndsey Butcher, our Director of Services, at [email protected] or call 519-571-0121 ext. 811.

If you have feedback about our 24 Hour Support Line, you can contact our Volunteer Coordinator at [email protected] or call 519-571-0121 ext. 813.

For general concerns, you can reach out to Sara Casselman, our Executive Director, at [email protected] or call 519-571-0121 ext. 100.

You can also send your feedback by mail to: Sexual Assault Support Centre of Waterloo Region 300 -151 Frederick St. Kitchener ON N2H 2M2

Rest assured, we will address complaints with care and respond within 21 business days.

Civic District Parking Garage (83 Queen Street North)
Just steps away from Centre in the Square, the Kitchener Public Library, and Civic Centre Park.

$1.15 per ½ hour for the first hour
$1.75 for every ½ hour afterwards
$15 daily max – Monday to Thursday, 6 a.m. to 9 p.m.
Friday and Saturday 6 a.m. to 7 p.m.
Sundays are free

Surface Parking
Pay & Display surface level parking is available at Otto Street - Lot 14 (172 Frederick Street)
and Centre In The Square - 19B (101 Queen Street North)

Hourly rate: $2.40 (2 Hour Max)
Free after 5 p.m., and all day Saturday and Sunday!