Contact Us​

contact a staff member

Main Office and Mailing Address

Please note the following:

• Donation drop-offs of financial support, unopened personal care items, or brand new clothing are currently by appointment only.  Please email [email protected] to arrange a drop-off time. Our staff will respond within 1-2 business days.
• Our office is closed during statutory holidays.  For support during office closures, please contact our 24 Hour Support Line (number listed below). 

We accept mailings to our office address below:

Sexual Assault Support Centre of Waterloo Region
300 -151 Frederick St., Kitchener, ON N2H 2M2

24 Hour Support Line: 519.741.8633
Office: 519.571.0121
If leaving a voicemail, please note that our call back will show as "Anonymous" or "No Caller ID". Please let us know if it is safe to leave a voicemail on your line.
Fax: 519.571.0522
Email: [email protected]

Feedback and Complaints

We understand that concerns may arise from time to time; your feedback is important to us.

For any service-related issues, please feel free to reach out to Lyndsey Butcher, our Director of Care, at [email protected] or call 519-571-0121 ext. 811.

If you have feedback about our 24 Hour Support Line, you can contact our Volunteer Coordinator at [email protected] or call 519-571-0121 ext. 813.

For general concerns, you can reach out to Sara Casselman, our Executive Director, at [email protected] or call 519-571-0121 ext. 100.

You can also send your feedback by mail to: Sexual Assault Support Centre of Waterloo Region 300 -151 Frederick St. Kitchener ON N2H 2M2
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Rest assured, we will address complaints with care and respond within 21 business days.

Civic District Parking Garage (83 Queen Street North)
Just steps away from Centre in the Square, the Kitchener Public Library, and Civic Centre Park.

• $1.15 per ½ hour for the first hour
• $1.75 for every ½ hour afterwards
• $15 daily max – Monday to Thursday, 6 a.m. to 9 p.m.
• Friday and Saturday 6 a.m. to 7 p.m.
• Sundays are free

Surface Parking
Pay & Display surface level parking is available at Otto Street - Lot 14 (172 Frederick Street) 
and Centre In The Square - 19B (101 Queen Street North)

• Hourly rate: $2.40 (2 Hour Max)
• Free after 5 p.m., and all day Saturday and Sunday!
  

 Cambridge Satellite Office (By Appointment Only)

Sexual Assault Support Centre of Waterloo Region
the Hub @1145 
1145 Concession Road, Cambridge, ON N3H 4L6

24 Hour Support Line: 519.741.8633

SASC is a member of the Ontario Coalition of Rape Crisis Centres (OCRCC).

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The Sexual Assault Support Centre of Waterloo Region’s offices are on, and our work is done in, the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples. This land, known as the Haldimand Tract, spans 6 miles on either side of the Grand River and was promised to Indigenous people. However, this land was taken without consent. Indigenous women, girls, and two-spirit people face high rates of sexual and gender-based violence through ongoing colonial genocide of Indigenous people. There are over 5,000 missing and murdered Indigenous women, girls, and two-spirit people across Turtle Island that our systems have left behind. A 2016 Public Safety report released statistics that indicate that, while Indigenous women only make up 4% of the Canadian population, they roughly make up 50% of trafficking victims (NativeWomensAssociationOfCanada-e.pdf).

Acknowledging this is not enough. In our work to end sexual and gender-based violence we must address the colonial roots of this violence and support Indigenous survivors. We must collaborate with Indigenous communities in the spirit of the Dish with One Spoon covenant and the Two Row Wampum to amplify Indigenous voices. We must do our part to address the Truth and Reconciliation Commission’s 94 calls to action. We also believe in supporting the work of local Indigenous organizations and amplifying their voices. SASC wishes to acknowledge the Indigenous organizations in our community that we have the privilege of working with and alongside in our efforts: Willow River Centre, Healing of the Seven Generations, and Ganohkwasra Family Assault Support Services.
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As an organization and as individuals, we recognize that our learning is never complete. We would like to thank Crow Shield Lodge and Jessica Bomberry for their facilitation of training for our staff, as well as recognize Shara Francis- Herne for sharing her wealth of knowledge while facilitating gatherings of frontline staff working with survivors through the Ontario Coalition of Rape Crisis Centres. We are deeply grateful to local Indigenous organizations and individuals for their invaluable guidance and knowledge, which empower us to carry out the essential work needed in our communities.